Vestjylland Forsikring, and other insurance companies, are in a market that is more demanding than ever. Increasing requirements and more regulations make it more complex to run insurance, and customers expect faster and more digitalized service. Several of the smaller and medium-sized insurance companies still work with IT systems based on older technology, requiring extensive upgrades to keep up with developments.
"Choosing a new core system is one of the most important decisions we have made during my time as CEO. Therefore, we conducted a thorough market analysis together with a consulting firm and subsequently assessed that Scalepoint CORE is the best solution to support our future business needs. We get a platform that optimizes our processes and products while ensuring high IT security and compliance. We expect CORE to support our personal customer service, so we maintain our high customer satisfaction," says Jørgen Ladekjær, CEO of Vestjylland Forsikring.
A break with heavy IT solutions
Insurance companies have worked with heavy core systems for decades. But the market is changing, and insurance companies can no longer expect a single system to last for decades without the need for frequent updates.
"Vestjylland Forsikring's choice of CORE shows that the future does not lie in heavy classical IT systems, but in agile, scalable platforms that can adapt in line with market developments and stay ahead of technological advancements. For many years, we have set the standard for claims handling in the insurance industry, and now we are doing the same with a full core system," says Sune Aagaard, Sales Director at Scalepoint.
With Scalepoint CORE, Vestjylland Forsikring gains access to a subscription-based solution where Scalepoint operates, updates, and develops the system continuously. The collaboration includes the development of Policy360, which will set new standards for customer, sales, and lead management in the insurance industry.
Smaller companies can compete with the big ones
Today, the largest insurance companies have a technological advantage, as they have had the resources to develop and maintain their own IT solutions. Scalepoint CORE aims to change this balance by offering a common technological infrastructure where companies can share innovation and development instead of standing alone with heavy investments.
"The collaboration with Scalepoint is a close partnership, and we hope that more companies choose the CORE solution so that we can together maintain and strengthen our competitiveness. The way forward for us is to collaborate with other companies on IT solutions and services," says CEO Jørgen Ladekjær.
Sune Aagaard from Scalepoint adds, "We see a significant shift in the market, where smaller and medium-sized insurance companies are looking for new common solutions that make them more competitive. Vestjylland Forsikring is built on quality and high customer satisfaction, and we are incredibly pleased to welcome the company to the community."
The agreement was signed this week, and the implementation will already begin this month.
About Vestjylland Forsikring:
Vestjylland Forsikring is a customer-owned and locally anchored insurance company with 110 employees. The company has insured customers' values for more than 180 years, and now offers relevant insurance to private individuals and small businesses. Vestjylland Forsikring's vision is to have Denmark's most satisfied customers, and the company has been awarded the highest customer satisfaction for 7 out of the last 9 years. Read more at vestjylland.dk.