From product development and underwriting to claims handling and administration – intelligent automation and AI streamline the entire insurance process, increase accuracy, and free up time for what truly creates value for both customers and the business.
How automation creates value across the insurance process – from operations to customer experience.
Automate repetitive tasks across the value chain and free up time in daily operations.
Use predictive models to assess risks, optimize decision-making, and generate new business.
Reduce claims payouts and operating expenses with rule-based controls and automatic validation.
Give employees more time for personal advisory and an improved customer experience.
In insurance, automation is about eliminating manual, repetitive work – from claim registration and invoice handling to communication and task allocation. By streamlining these routine processes, you free up time for tasks that require human judgment – ensuring faster and more consistent workflows. Business rules control the process, and the results speak for themselves: higher efficiency, fewer errors, and lower costs.
"When a business works agilely with automation, both customer and employee satisfaction rise – and that’s reflected in efficiency and the bottom line."
AI transforms data into action. Through machine learning and advanced pattern recognition, you can detect fraud, assess damages from images, and predict risks with remarkable accuracy. AI enables you to optimize business-critical decisions in real time – while continuously learning from new data. This creates an insurance business that is more adaptive, data-driven, and customer-focused. We continuously explore the many opportunities AI offers, ensuring our customers benefit from technological progress. Learn more about how we work with AI here.
"Automation and AI don’t just give us faster processes – they give us better decisions, lower costs, and happier customers. This is where technology truly delivers value for insurers."
In ClaimShop, we use advanced machine learning models to automatically recognize and match supplier vouchers. This means more personal property claims can now be processed entirely without manual intervention. The result is faster payouts and fewer errors – and a significantly better experience for both customers and claims handlers. The models continuously learn from new data, and we closely monitor their performance to ensure precision and quality across markets.
Following the adoption of the EU’s AI Act, EIOPA (European Insurance and Occupational Pensions Authority) has issued an opinion clarifying how insurers should approach artificial intelligence.
AI image recognition is transforming the future of motor claims – making damage assessments visual and fully automated. We're ready to share our business case experience with you.
With a focus on staying up to date with the latest innovations, Scalepoint constantly monitors market developments and enters carefully selected partnerships to ensure customers have access to the best in modern technology.