The first three Codan departments have already begun using the claims tool. This tool will ensure that customers get instant help when they have a claim, and provide for faster claims handling overall.
Three reasons to choose Scalepoint:
- Improved customer and claims handler experience
- Digitalization and automation of the claims process
- Enhanced retention capability
This is just the beginning of the implementation. Within a year, all claims departments at Codan will have one Scalepoint solution handling all types of claims. A much better overview across teams and departments will be possible when everybody uses the same solution for every type of claim.
Henrik Bundgaard, Claims Director at Codan Forsikring, is also quite excited; he has played a major role in the success of the project. He says: