EasyClaims Content

Do you want to decrease payouts and improve cycle time on property content claims while delivering the best claims services that will increase customer satisfaction and lower leakage.

Customer Challenges

Many Insurers consider how they can improve their "Claims Management" performance. This spans from more efficient FNOL, assignment, valuation and settlement processes to increasing customer retention through improving customer satisfaction, especially in a claims situation. In other words the main focus for carriers is on streamlining/industrialising claims processes to achieve savings and at the same time provide customers with a unique and improved claims experience.

Solution Overview

The EasyClaims Content application enables claims adjusters to estimate customers' lost/stolen items from a rich database of current and historical products and subsequently offer them replacement products though an online Insurer branded replacement shop. Claimants instantly have access to their indemnity and are able to order products and gift certificates from the shop, having them shipped directly to their home/business address at no additional cost. Furthermore claimants can spend own funds to shop at the Insurers price levels.

Benefits

EasyClaims Content enables claimhandlers to improve the accuracy in valuating content claims, thus lowering the payout per claim. In addition, it helps claimhandlers to lower the claim's cycle time by being able to settle the claim instantly with the claimant.

• Reduce payouts. Reduce cycle time. Increase productivity by industrialising claims processes and valuate contents at accurate price levels every time.

• Market differentation. EasyClaims Content delivers a unique opportunity for Insurers to differentiate themselves in the market by providing superior claims management services to their customers.

• Reduce leakage. Delivering superior claims services will increase customer satisfaction and reduce leakage.

For more information please contact your local Scalepoint office here.