EasyClaims Building

Imagine that a customer calls you to report a claim and you will immediately be able to send a qualified contractor to the claimant to start working on the damage.

Customer Challenges

Ínsurers are looking for ways to connect claimants with structural claims to service offerings as the ones that are more common in the area of the auto claims. They are also looking for better process and cost control over the contractors that do the actual repair work while at the same time improving customer satisfaction scores.

Solution Overview

The solution includes an intelligent questionnaire, which upon claims notification enables claims adjusters to fixate the size of the damage and pre-calculate the estimated claims costs based on previous cases (historical data). The solution also includes a communication platform openly shared between claims adjusters, field adjusters, contractors, and claimants. EasyClaims Building also offers integration to the relevant estimation system and claimants have the possibility of tracking the status of their claim online.

Benefits

EasyClaims Building enables the Insurer to take control of the claims process and facilitate better communication between all parties involved in the claim to drive higher customer satisfaction levels. 

• Reduce payouts. Better control of the repair estimates. Benchmark against similar historical claims. Direct more volume to the contractor network.

• Market differentation. EasyClaims Building delivers a unique opportunity for Insurers to differentiate themselves in the market by providing superior claims management services to their customers.

• Improve customer satisfaction. Delivering superior claims services will increase customer satisfaction and reduce leakage.

For more information please contact your local Scalepoint office here.