EasyClaims Auto

Do you want to decrease payouts on auto claims by directing more volume to your Direct Repair Program (DRP) and improve claims services towards your customers - increasing customer satisfaction and lowering leakage.

Customer Challenges

Controlling the cost of repairs can be a huge challenge. Even more so when claimants have come to expect additional services when in a claims situation. An analysis of the existing repair shop agreements within a DRP network often reveals that the shops are not capable of meeting targets on cost reductions or service levels. Insurers are asking how they can regain the control of the costs, push more volume to the DRP network and deliver the desired service level towards claimants.

Solution Overview

The solution offers Insurers an intelligent referral tool, which integrates with a network of the Insurers' preferred repair shops. The solution includes a communication platform that allows information flow between all parties involved in the claim and it offers claimants an online status of their claim. EasyClaims Auto also delivers a tool that integrates with the relevant estimation system (ADP/Mitchell/CCC), which again enables repair shops and Insurers to automatically find and buy spare parts at a discount.

Benefits

EasyClaims Auto enables the Insurer to take control of the repair shops in the DRP, direct more volume to them, and facilitate better communication between all parties involved in the claim to drive higher customer satisfaction levels.

• Reduce payouts. Intelligently refer more volume to preferred repair shops.

• Market differentation. EasyClaims Auto delivers a unique opportunity for Insurers to differentiate themselves in the market by providing superior claims management services to their customers.

• Reduce leakage. Delivering superior claims services will increase customer satisfaction and reduce leakage.

For more information please contact your local Scalepoint office here.