Claims Management

Today, most insurers focus on improving bottom line performance through increasing premiums, increasing cost-effectiveness and minimising claims expenses.

Traditional "claims handling" - i.e. claims notification and all related administrative processes - cannot be considered value-added services for an insurance customer with - in most cases - an urgent loss or damage. What can be considered value added is the repair of the car, the replacement of the TV or broken pipe, etc.

 

We call these activities "Claims Management". Scalepoint's end-to-end solutions are synonymous with Claims Management. We help insurers operationalise day-to-day claims flows directly with repair & replacement services though intelligent tools, partner interfaces and customer self-service features.

 

Results speak for themselves. Substantial savings can be generated; Insurance customers are increasingly satisfied and loyal; and "Claims Management" is here to stay as a new standard . . .